Last updated: September 8, 2026
L'Artisan Espace Design places great importance on protecting your personal information. This policy explains what information we collect on the lartisanespacedesign.com website, why we collect it, with whom we share it, how long we retain it, and what rights you can exercise.
It is drafted in accordance with Quebec’s Act respecting the protection of personal information in the private sector (modernized by Bill 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and, for visitors located in the European Economic Area, the General Data Protection Regulation (GDPR).
1. Who We Are
- Company: L'Artisan Espace Design
- Showroom and business address: 8255A Taschereau Boulevard, Brossard, Quebec J4Z 3B5
- Phone: 450-673-1529
- Email: [email protected]
- Website: lartisanespacedesign.com, including its forms, online store, and pages in French and English
2. Privacy Officer
In accordance with Act 25, the role of Privacy Officer is held by the person exercising the highest authority within the company.
You may contact this person with any questions, requests for access or correction, or complaints:
- By email: [email protected] (subject line: “Privacy”)
- By mail: Privacy Officer, L'Artisan Espace Design, 8255A Taschereau Boulevard, Brossard, Quebec J4Z 3B5
- By phone: 450-673-1529
3. Information We Collect
3.1 Information You Provide to Us
- Quote request or contact form: name, email address, phone number, city or project address, project type, description, and, if applicable, approximate budget, photos, or plans you send us.
- Showroom appointment: name, contact information, preferred time slot.
- Online order: name, billing and shipping addresses, email, phone number, order details, and order history.
- Customer account: username, password (encrypted), preferences.
- Newsletter and marketing communications: email address and, if applicable, first name.
- Correspondence: content of emails, messages, and calls exchanged with our team.
3.2 Information Collected Automatically
When you browse the site, certain technical information is collected using cookies and tracking pixels: IP address (truncated or anonymized by our analytics tools when the feature is available), device and browser type, operating system, language, pages viewed, date and duration of visits, referring page, advertising and cookie identifiers, measured interactions (clicking on a phone number, clicking on an email address, clicking through to the submission page, submitting a form).
3.3 Payment Information
Payments for the online store are processed by Stripe. Full credit card numbers are transmitted directly to Stripe and are neither viewed nor stored on our servers. We retain only the data necessary to track the order (payment status, amount, last four digits).
3.4 Information from Third Parties
If you fill out an advertising form on Facebook or Instagram (Meta Lead Ads), Meta sends us the contact information you entered there. We may also receive aggregated, non-identifying data from Google and Meta regarding the performance of our campaigns.
4. Why We Collect This Information
| Purpose | Examples | Legal Basis |
|---|---|---|
| To respond to your requests and provide quotes | Follow-up call, estimate, scheduling an appointment | Necessary for your request and to enter into a contract |
| Performing our services and fulfilling your orders | Delivery of materials, installation scheduling, after-sales service, warranty | Performance of the contract |
| Billing and legal obligations | Billing, taxes, accounting, claims | Legal Obligation |
| Measuring and improving the website | Traffic statistics, most-viewed pages, conversion rates | Consent (statistical cookies) |
| Advertising and remarketing | Ads on Facebook, Instagram, and the Google Network; measuring ad conversions | Consent (marketing cookies) |
| Marketing communications | Newsletter, promotions, updates | Consent (you can unsubscribe at any time) |
| Site security and integrity | Blocking attacks, fraud detection, access logs, backups | Legitimate Interest and Data Protection Obligations |
We collect only the information necessary for these purposes and do not use it for any other purposes without informing you and, when required, without obtaining your consent.
5. Your Consent
By filling out a form or placing an order, you consent to our use of your information for the purposes described above.
For cookies that are not strictly necessary for the site to function (statistics, marketing), your consent is requested via the banner displayed during your first visit. No statistics or marketing cookies are set until you have given your consent. You can modify or withdraw your consent at any time using the “Manage Consent” link on the site, without this affecting your browsing experience.
Withdrawing your consent does not have retroactive effect on data processing that has already taken place and does not apply to information we are required to retain to comply with a legal or contractual obligation.
6. Cookies and Tracking Tags Used on the Site
The site uses Google Tag Manager (container GTM-5TW6DW4G) to manage its analytics and advertising tags, as well as a consent management tool that blocks these tags until consent has been given.
6.1 Necessary cookies (always active)
| Tool | Purpose | Estimated Duration |
|---|---|---|
| WordPress | Browsing session, account login, form security | 12-month session |
| Consent Manager (Complianz) | Remember your cookie preferences | Up to 12 months |
| WooCommerce | Shopping cart, checkout session | 48-hour session |
| Stripe | Payment processing and fraud prevention | 30 minutes to 12 months |
| Wordfence | Security, detection, and blocking of malicious access | Session to 12 months |
6.2 Statistics cookies (with your consent)
| Tool | Purpose | Estimated duration |
|---|---|---|
| Google Analytics 4 (deployed via Google Tag Manager and Site Kit) | To measure website traffic, pages viewed, traffic sources, and key interactions: clicks on phone numbers, clicks on email addresses, clicks to the submission page, and form submissions | Up to 24 months |
| Google Search Console | Performance data in search results (aggregated, non-identifiable data) | No cookies on your device |
6.3 Marketing cookies (with your consent)
| Tool | Purpose | Estimated duration |
|---|---|---|
| Meta Pixel (Facebook and Instagram) | To measure conversions from our campaigns (page views, quote requests, clicks leading to quote requests) and serve ads tailored to your interests | Up to 3 months |
| Google Ads (conversion tracking and remarketing, when campaigns are active) | Measure ad effectiveness and show you our ads on the Google Network | Up to 24 months |
6.4 Embedded Third-Party Content
Some pages include content from external services, such as Google Maps (directions to the showroom), video players, and social media widgets. These services may set their own cookies and collect browsing data in accordance with their own privacy policies.
6.5 How to Manage Cookies
- Use the “Manage Consent” link displayed on the site to change your preferences.
- Configure your browser to block or delete cookies (this may limit the site’s functionality).
- Install the Google Analytics opt-out plugin: tools.google.com/dlpage/gaoptout
- Adjust your advertising preferences in your Meta or Google account settings.
7. With Whom Your Information Is Shared
We do not sell or rent your personal information. We share it only with the following categories of recipients, and only to the extent necessary:
- Technology providers: website host, transactional email service, backup service, security tool, consent management tool.
- Analytics and advertising tools: Google (Analytics, Tag Manager, Search Console, Ads) and Meta (Facebook, Instagram), depending on your consent choices.
- Payment processing: Stripe.
- Contractor: our digital marketing partner, who manages the website and campaigns on our behalf under a confidentiality agreement.
- Service providers: installers, material suppliers, and carriers, only when necessary to complete your project.
- Authorities: when required by law or to enforce our rights.
Disclosure Outside Quebec
Many of these service providers are based outside Quebec, primarily in the United States and Europe. In accordance with Bill 25, we conduct a privacy impact assessment before transferring personal information outside Quebec and ensure, through written agreements and appropriate contractual clauses, that such information is adequately protected. This information may then be subject to the laws of the country where it is hosted.
8. Retention Period
| Type of Information | Retention Period |
|---|---|
| Request for a quote that did not result in a contract | 24 months after the last contact |
| Customer files, contracts, invoices, and warranties | 7 years after the end of the project (tax, accounting, and warranty obligations) |
| Online customer account | Until the account is closed, then 12 months |
| Newsletter subscription | Until you unsubscribe |
| Server security and access logs | Up to 12 months |
| Website backups | Up to 90 days |
| Metrics and advertising data | As specified in Section 6 |
Upon expiration of these periods, the information is securely destroyed or anonymized.
9. Information Security
We implement security measures that are reasonable and proportionate to the sensitivity of the information, including:
- encryption of communications using SSL/TLS certificates (HTTPS) throughout the website;
- application firewalls, monitoring, and blocking of intrusion attempts;
- access to data limited to those who need it, protected by passwords and strong authentication;
- regular updates to the website and its components;
- encrypted backups and hosting with reputable providers;
- confidentiality agreements with our providers and partners.
We maintain a record of privacy incidents. In the event of an incident posing a risk of serious harm, we promptly notify the Quebec Access to Information Commission as well as the individuals concerned, as required by law.
10. Your Rights
You may, at any time and free of charge:
- Access the personal information we hold about you;
- Have any inaccurate, incomplete, or ambiguous information corrected;
- Withdraw your consent to the use of your information or unsubscribe from our communications;
- Request that we stop disseminating certain information or de-index a link concerning you, provided the conditions set forth by law are met;
- Request the portability of the electronic information you have provided to us, in a structured and commonly used technological format;
- File a complaint with our data protection officer, and then with the Commission d’accès à l’information if you are not satisfied with the response.
To exercise a right, please email [email protected]. We may request reasonable proof of your identity to protect your information. We will respond within 30 days of receiving your request.
11. Automated Decisions and Profiling
We do not make any decisions regarding you based solely on automated processing. The advertising tools described in Section 6 may perform profiling for targeting purposes; this feature is enabled only with your consent and can be disabled at any time.
12. Information Regarding Minors
This website is intended for adult users. We do not knowingly collect personal information from anyone under the age of 14 without the consent of a parent or guardian. If such information is provided to us, it will be deleted upon request.
13. Changes to This Policy
We may amend this policy to reflect changes in our practices, tools, or regulations. The update date appears at the top of the page. In the event of a significant change, we will notify the individuals concerned by an appropriate means.
14. Contact Us
L'Artisan Espace Design
Privacy
Officer 8255A Taschereau Boulevard, Brossard, Quebec J4Z 3B5
Phone: 450 673-1529
Email: [email protected]
If you are not satisfied with how your request was handled, you may contact the Commission d’accès à l’information du Québec: www.cai.gouv.qc.ca — 1-888-528-7741.